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Next Steps for Excellence in the Quality of e-Learning

Presentation by Jon Rosewell, Karen Kear and Keith Williams at the CALRG 2012 conference.

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Rebecca Ferguson
19 June 2012

The development of e-learning has progressed to a stage where it is becoming part of mainstream provision in higher education.  Therefore the issue of assessing and sustaining the quality of e-learning must now come to the fore.  Quality assessment in higher education is well-established in relation to learning and teaching generally, but what methods can be used to establish quality in the domain of e-learning? 

The E-xcellence methodology for assessing quality in e-learning (EADTU 2009) is securing recognition by European and international learning organisations.  It was designed to be applied to the design and delivery of e-learning in both distance learning, and blended learning contexts.  It supports a range of uses, from accreditation by external agencies to process improvement through internal review.

 The methodology presents principles of good practice in six domains of e-learning: strategic management; curriculum design; course design; course delivery; student support; and staff support.  A total of 33 benchmark statements cover these domains, and are supported by a handbook for practitioners and guidance for assessors.  The handbook includes principles for quality e-learning and exemplars of good practice.   Amongst the tools is an online ‘QuickScan’ self-evaluation questionnaire based on the E-xcellence benchmarks which is highly valued as a focus for collaborative review of e-learning programmes.

The e-learning landscape has changed since the E-xcellence methodology was first developed. In particular, the use of Open Education Resources (OECD 2007) and the application of social networking tools (Mason & Rennie 2008) were not explicitly considered in the original benchmarks.  Accordingly, the E-xcellence NEXT project was instigated to produce and evaluate a revision of the benchmark criteria, associated handbook and exemplars. This paper describes the project process and initial recommendations.

A consultation exercise was carried out among E-xcellence participants.  Feedback from this was brought to participatory workshops at a European Seminar on QA in e-learning in June 2011. Following this exercise, the benchmark statements were revised and are now available in beta version.

The project resources (QuickScan and manual) are being used for a series of self-evaluation and assessment seminars held at European higher education institutions.  Feedback from these assessment seminars will be used to finalise materials for publication late in 2012.   At that point the E-xcellence Next project will offer to the higher education community a set of self-evaluation and quality assessment tools which are fully updated to encompass social networking, Open Educational Resources and other recent developments in e-learning.

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