Evaluation Experiences - corporate environment
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23 February 2013
In a corporate environment, there are often many different types of evaluation depending on the course type (face-to-face, virtual classroom, web-based training), the target audience, the course length, and the desired learning outcome. All of these factor into the evaluations that may be done for a course.
Some of the evaluations may be:
- Accuracy - is the content correct?
- Grammar and style - does the content reflect correct grammar and standard presentation styles?
- Functional - does the course function correctly?
- Length - is the course too long or too short
- Audience - what is the optimal audience size, and who should take the course.
In addition, Kirkpatrick's Four Levels of evaulation may also be used. My own summary:
- Level 1 - Reaction. A series of questions that asks the students what they thought of the content.
- Level 2 - Learning. Confirmation that the content was learned. May be final test (written, oral, or demonstration).
- Level 3 - Behavior. As a result of taking the class, did the student's behavior change in some manner? Usually done by observation.
- Level 4 - Results. As a result of the course, what was the benefit to the company or organization. This is often measured in cost (time, money, effieiency).